Refund policy

REFUND / RETURN POLICY

We want you to feel confident trying lucincare. If you're not satisfied with your purchase, we offer a straightforward return process.

Returns

• You have 30 days from the date of delivery to request a return.
• Products must be unused, unopened, and in their original packaging.
• Opened or used products are not eligible for return due to hygiene and safety standards.

How to Start a Return
Email us at hello@lucincare.com with your order number and reason for return. We'll respond within 2 business days with return instructions.

Refunds

• Once we receive and inspect your return, we'll process your refund within 5–7 business days.
• Refunds are issued to your original payment method.
• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at hello@lucincare.com. Please include photos of the issue. We'll send a replacement or issue a full refund at no additional cost to you.

Exchanges
We do not offer direct exchanges at this time. Please return your item and place a new order.

---