Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Standard delivery takes 3–7 business days. Express shipping options are available at checkout. You will receive a tracking number via email once your order has been dispatched.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. Orders below this amount have a flat-rate shipping fee applied at checkout.
Can I track my order?
Absolutely. Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery in real time.
Do you ship internationally?
We currently ship within the United States. We are working on expanding our shipping to more countries — stay tuned!
Products
Are your products suitable for all skin types?
Yes! Our products are formulated to be suitable for all skin types, including sensitive skin. Each product page includes a full ingredient list and skin type recommendations to help you choose the right products for your needs.
Are your products cruelty-free?
Yes, all Lucincare products are 100% cruelty-free. We never test on animals and are committed to ethical beauty practices.
Are the ingredients natural?
We use a blend of clean, naturally sourced ingredients combined with proven active ingredients to deliver the best results. We avoid harsh chemicals and prioritize your skin's health.
How do I know which products are right for me?
Each product on our website includes detailed descriptions, key benefits, and skin type guidance. If you're still unsure, feel free to contact us and our team will be happy to help you find the perfect match.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on all unopened, unused products. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Please see our full Return Policy page for details.
My order arrived damaged — what should I do?
We're so sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damaged item and your order number. We will arrange a replacement or full refund as quickly as possible.
Account & General
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and access exclusive member offers.
How can I contact Lucincare?
You can reach us through our Contact page, and our team will get back to you within 1–2 business days. We love hearing from our customers!